Privacy Policy

JB Nuts & Bolts AU

JB Nuts & Bolts is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or engaging our services, you consent to the collection and use of your personal information as described in this policy.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Business name (if applicable)
  
  

• Details provided in enquiry messages or communications
  
  

• Transaction and payment-related information (bank transfer details only)
  
  

We do not collect sensitive information or create customer accounts.

2. How We Collect Personal Information

We collect personal information through lawful and fair means, including when you:

• Submit an enquiry via our website
  
  

• Contact us by phone or email
  
  

• Request or engage our mechanical services
  
  

• Make payments via bank transfer
  
  

Where reasonable and practicable, we collect personal information directly from you.

3. Why We Collect Personal Information

We collect and use your personal information to:

• Respond to enquiries and communications
  
  

• Provide mechanical services
  
  

• Supply products where applicable
  
  

• Prepare quotes, invoices, and business records
  
  

• Process payments and transactions
  
  

• Communicate about services, products, or job related matters
  
  

• Comply with legal and regulatory obligations
  
  

If you do not provide requested information, we may be unable to supply our services or products.

4. Products and Services

JB Nuts & Bolts provides mechanical services and may, on occasion, supply parts or materials as part of those services. Personal information collected in relation to products is used only for order fulfilment, invoicing, delivery coordination (if applicable), and record-keeping.

5. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to operate our business, including to:

• Banks and financial institutions (for bank payment processing)
  
  

• Accountants, bookkeepers, and professional advisors
  
  

• IT service providers
  
  

• Legal, regulatory, or government authorities where required by law
  
  

We do not sell, rent, or trade your personal information.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may collect non-identifying information such as:

• Browser type
  
  

• Pages visited
  
  

• Time spent on the website
  
  

You may disable cookies via your browser settings; however, this may affect website performance.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and retained only for as long as necessary to fulfil its purpose or meet legal requirements. When no longer required, information is securely destroyed or permanently de-identified.

8. Overseas Disclosure

We do not knowingly disclose personal information to overseas recipients.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We rely on you to ensure that the personal information you provide is accurate, complete, and up to date.

10. Privacy Complaints

If you believe your privacy rights have been breached, please contact us so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website.

11. ABANDONED VEHICLES OR PROPERTY

Vehicles or property left uncollected for more than 14 days after service completion (without prior arrangement) may be considered abandoned.

We reserve the right to recover storage costs and, where legally permitted, dispose of abandoned property to recover outstanding fees.

12. CANCELLATIONS & NO-SHOWS

Cancellations must be made with reasonable notice.

Late cancellations or no-shows may result in a cancellation fee to cover lost time and scheduling costs.

Any deposits paid are non-refundable unless otherwise agreed.

13. CUSTOMER PROTECTION & FAIR USE

We are committed to transparent pricing, clear communication, and fair treatment.

Any concerns should be raised promptly so they can be addressed professionally.

We reserve the right to refuse service in cases of unsafe conditions, abusive behaviour, or where work requested falls outside legal or safety boundaries.

14. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

JB Nuts & Bolts AU
📧 Email:  admin@jbnutsandbolts.com.au
📞 Phone: +61 448446761